- Intelligent, integrated solutions
- ...
- SAP consulting & implementation
- SAP support & AMS services
SAP support
Maximize system uptime with comprehensive 24/7 support. From rapid troubleshooting to predictive maintenance, we ensure high availability for your entire SAP supply chain landscape.
Expert support for your logistics operations
Why choose Körber?
In numbers
Availability
24/7
Rely on round-the-clock support, 365 days a year, to resolve critical issues immediately and keep your business running.
Support levels
3
Resolve any challenge efficiently with a 3-tier service structure, ranging from immediate helpdesk support to deep-dive expert analysis.
Languages
2
Communicate easily with a service desk that offers immediate ticket acceptance and documentation in both German and English.
The Körber advantage
Benefits
Single point of contact
Rely on full support from a single partner. We take central responsibility for your SAP landscape to reduce the complexity of multi-partner environments.
Multi-level expertise
Access our expert support across all service levels (1st–3rd), giving you the right specialized skills for every challenge.
Tailored agreements
Align support with your operational needs using flexible Service Level Agreements (SLAs), tailored specifically to your business requirements.
Predictive maintenance
Prevent failures before they occur. Our team proactively monitors your IT systems and servers to ensure constant system availability.
Connected infrastructure
We extend support to your network operations (LAN/WLAN) and logistics devices, such as voice systems and label printers.
Efficient troubleshooting
We resolve complex issues faster through our direct link to product development, enabling immediate escalation to SAP experts.
Personal support manager
Work with a personal support project manager who knows your specific system history, ensuring faster, more effective solutions.
Certified excellence
SAP Partner
Benefit from project and implementation expertise that goes beyond the standard. As a SAP Partner, we provide SAP-based add-ons that meaningfully enhance your solution capabilities.
Combined with our Recognized Expertise certification, this ensures you have a qualified partner for realizing even the most complex logistics environments.
Service capabilities
Comprehensive support
We ensure smooth daily operations with round-the-clock helpdesk support, predictive monitoring, and dedicated expert teams.
“Körber’s team of experts can be relied upon fully, and we can have complete confidence that efficient application support will be provided even at short notice.”
Heinz Haben
Head of Global Logistics Processes & Systems, Villeroy & Boch AG
Downloads
Documentation
Brochure: Körber and SAP Digital Supply Chain
Explore our comprehensive SAP consulting and implementation services: end-to-end transparency, real-time collaboration, and experienced implementation for a future-proof network.
Implementation solutions
SAP supply chain software
